FAQs

You may withdraw from the event as per the race terms and conditions (signed when entering). A participant may withdraw within the cooling-off period (14 days after payment) unless entering within two weeks of the closing deadline as all packs will be put straight into production at this point. Notice of withdrawal from the event must be communicated by emailing to: info@frontrunnerevents.co.uk stating your withdrawal by entering WITHDRAWAL in the subject line of the email. Withdrawals CANNOT be accepted by telephone.

Unfortunately, we are unable to offer refunds. This is due to the costs associated with the preparation and planning of the event. However, if you purchased the Refund Protect ‘Ticket Protection’ at point of entry you can find more information about making your claim here. Ticket Protection is a stand-alone Agreement between You and Refund Protect. Front Runner Events cannot assist with any claims or enquiries in respect of this.

Yes – Your entry into the Event is transferable, meaning that another person can compete in the Event under your competitor number in your place should you wish to Transfer. No refund will be made and there is a minimum charge of at least £12 (Plus admin charges) to be paid by the transferee. Please note, if the transfer to an Event is of a higher value, you will incur a fee to the value of the difference in costs. The deadline for transferring your entry is the 5th January 2025. Just head to your Eventrac Members Hub to transfer your entry. In the event PLEASE NOTE: if you are found to have transferred your race entry to another person, without following the Event procedure your race number will be disqualified from the Event.

Yes – You are able to transfer your entry into another Front Runner Event, you will not be subject to a fee and you will not receive a refund of any difference in entry cost. Please note, if the transfer to an Event is of a higher value, you will incur a fee to the value of the difference in costs. All transfers can be done via your Eventrac Members Hub. Your entry into the Event is transferable up until the transfer deadline, which is the 5th January 2025. PLEASE NOTE: if you are found to have transferred your race entry to another person, without following the Event procedure your race number will be disqualified from the Event.

Yes – you can defer your entry if you are injured, have a medical condition or are pregnant or postpartum, which is preventing you from taking part. Your entry can be deferred once and into the subsequent year’s event and must be completed by 12th February 2025.  You are required to complete the deferral form, you will be asked to provide proof of injury/medical/midwife note.  There is a deferral fee of £30 (+ bf) which will be applied once your application to defer has been approved. Once approved a registration form MUST be completed to confirm your entry into the subsequent year’s event. You may apply HERE.

All your details can be updated via the Eventrac Members Hub this includes your address, finishing time, race distance and more! Any changes MUST be complete by our advertised transfer deadline. Failing to change your address will mean your race pack arrives at your old address, and you will be liable for retrieving it. If the current occupant returns your pack to us, we will let you know.

The location for the 2025 event is to be determined, dependent on entry numbers. The half marathon starting at 9am and the 10k starting at 9:30am.

As parking is located within a few metres of the start line there will be no need for a baggage point, so just make sure you store your belongings out of sight in your vehicle before you begin your race. 

Yes, parking is available, all details can be found HERE.

There will be water stops on the route and one at the finish.

Yes, there are toilets, located throughout the course as well as plenty at the start. In addition, there will be female-only toilets (with sanitary products), and urinals at the race village.

Yes, you must be able to complete the full distance of the Event (13.1 miles & 10K) within 4 hours for the half marathon, and 2 hours for the 10K. If you exceed 1 hour 53 minutes at the 10K point for the half marathon, you will not be able to continue in the event. There will be tail walkers at the back of each event distance.

No – there will be no entry or registration on the day of the half marathon or 10K.

Professional medical staff will be available at the Start/Finish line and along the course should you face difficulties.

Only those who opted to buy a tech tee will receive a t-shirt directly from our suppliers. 

Entry fees go towards, but are not limited to the following:

• Finisher medals.
• Event staging and logistics.
• Staffing costs.
• Volunteer contributions.
• Plant and equipment hire.
• Road closure and traffic management costs.
• License and membership fees.
• Race timing and tech (including the race day app, entry portal, website and communications).
• Medical provision.
• Safety team and radio communications.
• Race village.
• Race day commentary.
• Branding & signage.
• Photography & videography.
• Event support including office overheads and running costs.
• Event marketing and advertising.

Yes, you will be able to purchase your official race photographs.

If you have a query with your finishing time just complete the ONLINE FORM (once live) and the timing company will get back to you.

Race packs will be posted out to the runners approximately 2 weeks prior to the event date. Those who registered late will be able to collect theirs on the morning of the event.

Your race pack contains your race number with an integrated timing chip, along with safety pins and other relevant information.

Yes, you will need to contact them directly for a fundraising pack.

Running in fancy dress is welcomed, however if your outfit is likely to impede other runners please contact info@frontrunnerevents.co.uk

We do not actively promote the wearing of headphones however should you wish to do so please wear one ear bud to allow you to listen to all race briefing information.