FAQs
Frequently Asked Questions
If you’ve lost or damaged your race bib you’ll be able to get a replacement at our info point in Festival Fields pre-race. The cost of a replacement is £10 CASH ONLY – please bring your I.D. with you so we can cross-check your registration and ensure your details are correct – there are no exceptions to this rule.
Yes, there is plenty of parking available for event goers at the Coleg Sir Gar campus and at Festival Fields. You’ll find event parking signposted on arrival as well as Marshalls who will direct you. Please note, parking in Festival Fields is managed by Carmarthenshire County Council and parking charges may apply. All vehicles and property are left are at your own risk.
You may withdraw from the event as per the race terms and conditions (signed when entering). A participant may withdraw within the cooling-off period (14 days after payment) unless entering within two weeks of the closing deadline as all packs will be put straight into production at this point. Notice of withdrawal from the event must be communicated by emailing to: info@frontrunnerevents.co.uk stating your withdrawal by entering WITHDRAWAL in the subject line of the email. Withdrawals CANNOT be accepted by telephone.
Unfortunately, we are unable to offer refunds. This is due to the costs associated with the preparation and planning of the event. However, if you purchased the ‘Ticket Protection’ at point of entry you can find more information about making your claim on your confirmation email. Ticket Protection is a stand-alone Agreement between You and Refundable. Front Runner Events cannot assist with any claims or enquiries in respect of this.
Yes – Your entry into the Event is transferable up until 31st December 2025. Any transfer to another participant will be subject to a fee of at least £12 (plus admin charges). You are responsible for the transfer. Transfers are conducted via the Njuko Members Platform. You will not receive a refund. In the event you are found to have transferred your race entry to another person, without following the Event procedure your race number will be disqualified from the Event and you will not receive a finishing time or certificate.
Your entry into the Event is transferable up until 31st December 2025. Where the Event you are transferring into is at a higher price, you will be charged the difference in cost. You are responsible for the transfer. Transfers are conducted via the Njuko Members Platform. You will not receive a refund. In the event you are found to have transferred your race entry to another person, without following the Event procedure your race number will be disqualified from the Event and you will not receive a finishing time or certificate.
Your entry into the Event can be deferred if you are injured, have a medical condition or are pregnant/postpartum which is preventing you from completing this year’s event. Your entry can be deferred once and into the subsequent year’s event. You will need to conduct this via the Njuko Members Platform. You will be asked to provide proof of injury/medical note/midwife note. A deferral fee of £30 (+ bf) will be applicable once your application to defer has been approved and a registration form must be completed to confirm your entry into the event. The request to defer your entry must be received before the deadline, which is 4th February 2026.
All your details can be updated via the Njuko Members Platform this includes your address, finishing time, race distance and more! Any changes MUST be complete by our advertised transfer deadline. Failing to change your address will mean your race pack arrives at your old address, and you will be liable for retrieving it. If the current occupant returns your pack to us, we will let you know.
The location for the 2025 event is to be determined, dependent on entry numbers. The half marathon starting at 9am and the 10k starting at 9:30am.
As parking is located within a few metres of the start line there will be a small baggage point in the Event Village. When storing items/bags in your vehicle make sure they are out of sight in your vehicle before you begin your race.
There will be water stops on the route and one at the finish.
Yes, there are toilets, located throughout the course as well as plenty at the start. In addition, there will be female-only toilets (with sanitary products), and urinals at the race village.
Yes, you must be able to complete the full distance of the Event (13.1 miles & 10K) within 4 hours for the half marathon, and 2 hours for the 10K. If you exceed 1 hour 53 minutes at the 10K point for the half marathon, you will not be able to continue in the event. There will be tail walkers at the back of each event distance.
No – there will be no entry or registration on the day of the half marathon or 10K.
Professional medical staff will be available at the Start/Finish line and along the course should you face difficulties.
Only those who opted to buy a tech tee will receive a t-shirt directly from our suppliers.
Entry fees go towards, but are not limited to the following:
- Finisher medals.
- Event staging and logistics.
- Staffing costs.
- Volunteer contributions.
- Plant and equipment hire.
- Road closure and traffic management costs.
- License and membership fees.
- Race timing and tech (including the race day app, entry portal, website and communications).
- Medical provision.
- Safety team and radio communications.
- Race village.
- Race day commentary.
- Branding & signage.
- Photography & videography.
- Event support including office overheads and running costs.
- Event marketing and advertising.
Yes, you will be able to purchase your official race photographs.
If you have a query with your finishing time just complete the ONLINE FORM (once live) and the timing company will get back to you. For 2025 race timing queries, please complete this form.
Race packs will be posted out to the runners approximately 2 weeks prior to the event date. Those who registered late will be able to collect theirs on the morning of the event.
Your race pack contains your race number with an integrated timing chip, along with safety pins and other relevant information.
Yes, you will need to contact them directly for a fundraising pack.
Running in fancy dress is welcomed, however if your outfit is likely to impede other runners please contact info@frontrunnerevents.co.uk
In line with Welsh Athletics rules, headphones are no longer permitted.